Red Moki is a New Zealand based IT consultancy and an implementation partner of ServiceNow, specialising in digital transformation and working with a range of premium clients, including banks. Since its inception, 3 years ago, the company has grown to over 60 employees based in New Zealand and India. Currently their annual revenue is around US$10 million.

As Red Moki grew, they wanted to develop a lead and opportunity tracking system with the ability to capture revenue from products and services at the point those revenue items occurred. Traditional CRM solutions capture and forecast the value of an opportunity using the close date, rather than when the revenue is received. As a services company, Red Moki often received their revenue via a structured payment plan and wanted a tracking system to reflect that, providing more accurate forecasts. Having evaluated a number of options they decided against an off-the-shelf, cloud-based system. Instead, they chose Creatio, so the solution could be tailored to their specific requirements and they could also enjoy the benefits of rapid delivery. Creatio appointed Mitra Innovation to design and implement the required solution.

Mitra Innovation used Creatio to design and implement a customised revenue tracking solution. Using the low-code, Out-Of-The-Box (OOTB) features of the Creatio platform, and the iterative approach by the Mitra team, meant the complex business logic and calculations behind the solution were seamlessly applied to achieve accurate revenue forecasting. The system captures recurring revenue, managed services revenue and product revenue, along with cash flow information to provide a comprehensive and timely view of the revenue forecast. Using low-code meant the solution was developed and deployed much faster than using traditional methods and the iterative approach used meant the resulting solution was exactly tailored to Red Moki’s requirements.