Mitra was approached by a national government seeking to enhance delivery of their public facing services, by improving the design, structure, and implementation of the underlying systems, while preserving their functionality. This refactoring was required across all government departments and with disparate legacy systems on their own individual platforms, an integration expert was required for this complex and sensitive task.

Governments in developing countries are faced with challenges when attempting to digitise public services. In most cases, each separate public service has grown organically within its own department, and deployment of systems to support the service have been developed in much the same way. The lack of centralised management causes government wide issues with compatibility, communication, data management, duplication of effort and disparate maintenance and support regimes. The result of this is a poor, disjointed service to the public, and a high maintenance bill for the government. By rationalising the systems and preserving the functionality, the service to the public can be vastly improved, secure collaboration and integration between departments can be achieved and the systems can be managed more efficiently and cost effectively.

Mitra Innovation used the WSO2 platform to integrate the existing applications. As a Certified Integration Partner, Mitra has years of experience integrating disparate systems and data sources. Starting with WSO2 Identity Server, featuring a centralised authentication mechanism, a single login was established for users for all the different departments of the government, ensuring a more secure and streamlined user journey. Mitra also deployed the WSO2 API manager, which in turn provided secure, throttled access across the application endpoints, handing control of the API lifecycle to the Government’s Information Technology department. Agile principles were used due to the complexity of the project and the quick turnaround time required by The Government.