5 Years. Zero Downtime. 500+ Monthly Tickets Resolved.
Learn How Mitra AI Became Travis Perkins' Mission-Critical ERP Partner
Impact Summary
About Travis Perkins
With a 200-year history in the construction industry and as the largest distributor of building materials in the UK, the Travis Perkins Group operates over 20 businesses across the UK, including well-known retailers such as Wickes, Tile Giant and Tool Station and owns 19 product brands within these businesses. Headquartered in Northampton, the company has more than 29,000 employees across more than 2,000 branches, stores and sites around the UK.
Opportunity
Travis Perkins’ core operations run on a legacy ERP built on Rocket UniVerse (RU). While historically robust, the ageing platform increasingly introduced cost, performance, and operational risk across multiple environments including in-store transactions and inventory management. Key challenges included:
Aging legacy platform with rising operational and integration risks.
Declining availability of Rocket UniVerse skills, with many internal experts nearing retirement.
High volume of customer service tickets driven by fragile workflows and limited automation.
Minimal documentation and informal development practices, creating knowledge silos.
Slow innovation cycles, limiting the business’s ability to modernize and integrate with new systems.
Ongoing license and maintenance costs tied to unused legacy code.
To continue scaling and modernising, Travis Perkins needed a partner who could stabilise the legacy platform, improve engineering efficiency, and progressively modernise without disrupting the business.
Solution
Mitra AI partnered with Travis Perkins on a three-stage modernization journey, combining deep RU expertise with modern engineering practices, automation, and governance.
Phase 1:Stabilising the Legacy Platform
Mitra AI deployed multiple engineering pods to understand the ERP’s complexity and:
Mapped and prioritised all enterprise integrations.
Built innovative stub-based testing modules.
Ensured plug-and-play readiness for ERP integrations.
Stabilised system performance used across the new frontend and finance applications
This created a secure, predictable foundation for the transformation.
Phase 2: Enhancing and Managing the Engineering Environment
Following Phase 1 success, Travis Perkins expanded the partnership to modernise customer support operations.
Mitra AI:
Took over all Level 2 and Level 3 ticket support
Onboarded and trained a dedicated RU team
Introduced REST APIs, test automation, and disciplined service management
Improved reliability and performance of the customer ticketing platform
Within six months, Mitra AI became the primary team for maintenance and enhancements for their entire RU platform.
Phase 3:Progressive Modernization & Knowledge Absorption
To fully reduce dependency on legacy systems,
Mitra AI:
Created a robust knowledge repository and absorbed 100% of system knowledge
Eliminated 30 years of redundant “widow code”
Increased platform stability and reduced ticket volumes
Automated testing for every Rocket fix
Integrated real-time ticket ingestion from stores
Began re-coding legacy Solaris scripts for a modern AWS environment
The process of accruing knowledge within this “ticket intelligence” became the foundation for designing the novolingo.ai platform. Mitra AI can now harness knowledge, meaning, and purpose from legacy Rocket UniVerse code and translate it into enhancement and innovation for any Mitra AI client.
Impact
The partnership delivered significant business value across operations, cost, and capability:
500+ tickets resolved per month in the first year, significantly reducing operational bottlenecks and improving day-to-day business continuity across stores and support teams.
500+ tickets resolved per month in the first year, significantly reducing operational bottlenecks and improving day-to-day business continuity across stores and support teams.
500+ tickets resolved per month in the first year, significantly reducing operational bottlenecks and improving day-to-day business continuity across stores and support teams.
500+ tickets resolved per month in the first year, significantly reducing operational bottlenecks and improving day-to-day business continuity across stores and support teams.
30% faster ticket resolution, enabled by modern tooling and disciplined processes, accelerating issue recovery and increasing service reliability for frontline operations.
30% faster ticket resolution, enabled by modern tooling and disciplined processes, accelerating issue recovery and increasing service reliability for frontline operations.
30% faster ticket resolution, enabled by modern tooling and disciplined processes, accelerating issue recovery and increasing service reliability for frontline operations.
30% faster ticket resolution, enabled by modern tooling and disciplined processes, accelerating issue recovery and increasing service reliability for frontline operations.
120+ hours saved per month in stores by eliminating POS transaction delays, directly boosting staff productivity and enhancing the in-store customer experience.
120+ hours saved per month in stores by eliminating POS transaction delays, directly boosting staff productivity and enhancing the in-store customer experience.
120+ hours saved per month in stores by eliminating POS transaction delays, directly boosting staff productivity and enhancing the in-store customer experience.
120+ hours saved per month in stores by eliminating POS transaction delays, directly boosting staff productivity and enhancing the in-store customer experience.
100% adherence to SLAs with zero penalties or rebates, ensuring predictable service performance, cost control, and sustained stakeholder confidence throughout the engagement.
100% adherence to SLAs with zero penalties or rebates, ensuring predictable service performance, cost control, and sustained stakeholder confidence throughout the engagement.
100% adherence to SLAs with zero penalties or rebates, ensuring predictable service performance, cost control, and sustained stakeholder confidence throughout the engagement.
100% adherence to SLAs with zero penalties or rebates, ensuring predictable service performance, cost control, and sustained stakeholder confidence throughout the engagement.
Established Rocket UniVerse Centre of Excellence in just 6 months, securing long-term platform sustainability and eliminating dependency on a shrinking legacy talent pool.
Established Rocket UniVerse Centre of Excellence in just 6 months, securing long-term platform sustainability and eliminating dependency on a shrinking legacy talent pool.
Established Rocket UniVerse Centre of Excellence in just 6 months, securing long-term platform sustainability and eliminating dependency on a shrinking legacy talent pool.
Established Rocket UniVerse Centre of Excellence in just 6 months, securing long-term platform sustainability and eliminating dependency on a shrinking legacy talent pool.
Modernized ERP platform by reducing technical debt, removing obsolete code, automating processes, and cutting licence dependency—lowering costs while improving stability and efficiency across stores and support teams
Modernized ERP platform by reducing technical debt, removing obsolete code, automating processes, and cutting licence dependency—lowering costs while improving stability and efficiency across stores and support teams
Modernized ERP platform by reducing technical debt, removing obsolete code, automating processes, and cutting licence dependency—lowering costs while improving stability and efficiency across stores and support teams
Modernized ERP platform by reducing technical debt, removing obsolete code, automating processes, and cutting licence dependency—lowering costs while improving stability and efficiency across stores and support teams
"I have been truly impressed with the Mitra AI team and I am thrilled we chose them as our partner for this important integration project"
Chris Stone,
Head of IT Travis Perkins
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel
Mitra AI seamlessly integrated with our technology team and showed genuine dedication to our success. Their proactive, quality-focused and innovative approach added real value throughout the project. The team consistently delivered on time, optimized costs through their offshore model, and collaborated exceptionally well with both IT and business colleagues.
Fariba Marvasti
Ex Chief Information Officer Aetna International
Some tech teams are special .. I’m so proud and privileged to work with these legends. We’re doing amazing things together
Jane Sheehy
Chief Technology Officer at Leap in!
The Mitra team showed us how we could realise our ambitions with a tailor-made integration platform.
Vladimir Klein
Chief Information Officer at Moneta Money Bank
I have been truly impressed with the Mitra Innovation team and I am thrilled we chose them as our partner for this important integration project.
Chris Stone
Head of IT at Travis Perkins
The Mitra team is fantastic... The project was managed fantastically from start to finish and senior staff from Mitra regularly checked in to ensure that all was going to plan.
Puja Darbari
Managing Director at IARD UK
Mitra has provided us with the ability to launch our exciting new service and product onto the market and grow at an accelerated rate.
Paul Moorhead
Chief Technology Officer Ex-Intel