Transforming Banking for the Digital Era: Mitra AI Partners with Moneta to Deliver a Seamless Customer Experience
Based in the Czech Republic and one of the leading providers of banking and financial services to retail and commercial clients in the SME segment, Moneta Money Bank (Moneta) has over 1.5 million clients and over 120 branches across the country. Moneta launched a bold digital transformation to strengthen competitiveness, aiming to expand market share through online services, boost digital sales of key products by 40%, and establish itself as a leading digital innovator in the banking sector.
Opportunity
Moneta Money Bank faced significant challenges with its legacy Oracle FlexCube platform. While the system reliably handled around 40 million daily calls and supported core banking operations, it had become a constraint to growth and innovation:
Limited agility and decentralized development: The platform did not support parallel or distributed development, slowing the delivery of new products and features.
High maintenance and integration complexity: Connecting the legacy system with other applications and platforms was time-consuming, costly, and error-prone.
Lack of Open API support: Without modern APIs, creating a seamless, integrated customer experience across channels was not feasible, restricting digital growth and omnichannel capabilities.
To address these challenges, Moneta selected WSO2, a global open-source integration platform, and appointed Mitra AI, a Premier Integration Partner, to lead the digital transformation. The goal was clear: design an enterprise-class, scalable solution enabling a fully integrated, seamless, and secure customer experience, while reducing operational costs and accelerating time-to-market for new digital offerings.
Solution
To address Moneta’s legacy system challenges, the bank partnered with Mitra AI to modernize its middleware stack using WSO2’s Integration Platform, including the Enterprise Service Bus (ESB) and API Manager. Mitra AI’s WSO2 systems experts designed, built, and deployed a scalable, enterprise-class architecture that eliminated key pain points while enabling a fully integrated and agile digital ecosystem.
Key Elements of the Solution
1. Agile Development & Collaborative Delivery
Mitra AI implemented a fully collaborative, agile approach, enabling rapid, parallel development of discrete software solutions.
The methodology supported on-demand deployments, accelerating delivery, reducing costs and timescales, and adding immediate value to Moneta’s digital initiatives.
2. Modern WSO2 Integration Platform
The migration to a modern Integration Platform (IP) provided a common API layer for all applications, centralized identity management, and streamlined access control.
Native API lifecycle and security management capabilities now support Moneta’s omnichannel services and operational standards.The platform enabled the creation of a robust app ecosystem, unlocking new avenues for customer engagement.
3. Operational Innovation & CI/CD Enablement
Mitra AI implemented Continuous Integration/Continuous Delivery (CI/CD) pipelines, allowing Moneta to release updates and new features on-demand.
This automated, integrated approach provides competitive and operational advantage, ensuring high performance, scalability, and the ability to respond swiftly to market and customer demands.
Impact
Testimonial
"The Mitra AI team showed us how we could realise our ambitions with a
tailor-made integration platform."
Vladimir Klein, CIO, Moneta Money Bank