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Accelerating DevOps Maturity Across Enterprise Banking.

How Komerční banka strengthened software delivery efficiency and built a clear DevOps roadmap with Mitra AI.

About Komerční Banka

Founded in 1990, Komerční banka is one of the leading banks in the Czech Republic, offering a wide range of retail, investment, and corporate banking services. With a managing stake owned by Société Générale, the bank serves over 1.6 million customers, employs approximately 8,000 staff, and operates across Central and Eastern Europe.

Opportunity

As Komerční banka continued to grow, the organization identified the need to modernize its software development and IT operations practices. The bank aimed to shorten development lifecycles, improve operational efficiency, and enable continuous integration and continuous deployment of high-quality software.

While DevOps had already been explored as a potential solution, Komerční banka required an objective, enterprise-wide assessment of its platforms, systems, and operational processes. The key challenge was to gain a clear understanding of current DevOps maturity levels and define a structured roadmap to achieve full DevOps adoption.

Solution

Mitra AI partnered with Komerční banka to conduct a comprehensive DevOps maturity assessment using its proven M3/DevOps Maturity Assessment Model, aligned with DevOps Research and Assessment (DORA) metrics.

Interviews were held with over 115 team members from 13 different teams within the bank, 28 different areas of the business were assessed and multiple key stakeholder and feedback sessions were held. The assessment provided a detailed snapshot of the bank’s software development and IT operations efficiency. Mitra AI evaluated the organisation across four core DevOps dimensions — People, Process, Technology, and Culture — enabling Komerční banka to clearly understand strengths, gaps, and priority areas for improvement.

Key capabilities included:

DevOps Maturity Assessment: Using the M3/DevOps model with DORA metrics, Mitra AI delivered a structured and measurable view of Komerční banka’s DevOps maturity across the organization.

Detailed Enterprise Analysis: The assessment included interviews with over 115 team members across 13 teams, evaluating 28 different business areas. Multiple stakeholder and feedback sessions ensured alignment and accuracy.

Ongoing Measurement Framework: The M3/DevOps model can be applied periodically, allowing Komerční banka to track progress over time and implement targeted improvement initiatives where needed most.

Key capabilities included:

DevOps Maturity Assessment: Using the M3/DevOps model with DORA metrics, Mitra AI delivered a structured and measurable view of Komerční banka’s DevOps maturity across the organization.

Ongoing Measurement Framework: The M3/DevOps model can be applied periodically, allowing Komerční banka to track progress over time and implement targeted improvement initiatives where needed most.

Key capabilities included:

DevOps Maturity Assessment: Using the M3/DevOps model with DORA metrics, Mitra AI delivered a structured and measurable view of Komerční banka’s DevOps maturity across the organization.

Ongoing Measurement Framework: The M3/DevOps model can be applied periodically, allowing Komerční banka to track progress over time and implement targeted improvement initiatives where needed most.

Key capabilities included:

DevOps Maturity Assessment: Using the M3/DevOps model with DORA metrics, Mitra AI delivered a structured and measurable view of Komerční banka’s DevOps maturity across the organization.

Ongoing Measurement Framework: The M3/DevOps model can be applied periodically, allowing Komerční banka to track progress over time and implement targeted improvement initiatives where needed most.

Impact

Clear visibility into DevOps maturity across the enterprise

Actionable roadmap for DevOps adoption and improvement

Targeted recommendations for platforms, systems, and operations

Long-term guidance to support faster, more secure, and efficient innovation

"I’d like to thank you for the job that you did. The assessment report is very complex, and it contains everything we requested. So, thank you again and looking forward to our next co-operation."

Jindřich Kubát,
Head of Development, Komerční banka