Designing a Seamless, Mobile-First Coworking Experience for increased efficiency
How Christie Spaces enhanced member engagement and operational efficiency with a cloud-based digital platform powered by Mitra AI
About Christie Spaces
An Australian pioneer in the coworking industry, Christie Spaces has been redefining flexible workspaces since 1980. Renowned for its architect-designed environments, Christie Spaces delivers premium workplaces with expansive shared areas and thoughtfully curated amenities—giving members complete flexibility in how and where they work. Christie Spaces expanded its footprint with the launch of a flagship coworking space in Brisbane, spanning 3,500 square metres across three podium levels and setting a new benchmark for modern, flexible office design.
Opportunity
In an increasingly competitive coworking market, attracting and retaining members who demand both cost efficiency and premium quality remains a critical challenge. To stay ahead, Christie Spaces recognized the need to evolve its operational model and modernize how it engaged with members.
To support this shift, Christie Spaces set out to transform its digital experience, upgrading its web portal to deliver a seamless, intuitive user journey while extending that experience through a flexible, mobile-first app. The goal was clear: enhance convenience for members, streamline operations, and create a digital platform capable of supporting new and evolving business models.
Solution
Christie Spaces embarked on an ambitious digital transformation program, redesigning, integrating and moving their internal business platform to the cloud. They partnered with Mitra AI to help them upgrade their web admin portal and to create a mobile app for their clients. Mitra AI designed the mobile app to allow clients to access their account and book rooms on the go, ensuring an enhanced and seamless customer experience.
Key Solution Highlights:
Improved Workflow:
Mitra AI upgraded and streamlined Christie’s admin web portal, resolving integration and caching issues, improving admin reports, and implemented surge point management, improving service delivery to their clients.
Mobile Apps:
Mitra AI tailored Christie’s mobile app to their specific business requirements. This public facing, time saving app brings Christie’s services seamlessly to their customers, streamlining the customer experience and building engagement and promoting their brand.
Customer Experience:
With client engagement at the heart of Christie’s business model, having a fast, flexible and secure means of delivering services is vital to growing the business and maintaining competitive advantage. Mitra AI delivered an enhanced client experience.
Impact
Improved customer experience with use of mobile app
Improved internal workflows
Refreshed User Interface with Christie’s new branding
Surge point management delivers enhanced customer experience
"Thank you to our Mitra AI project team for the completion of our phase 3 production on our Christie Spaces App. There were many challenges in each production release and the team worked tirelessly to meet timelines and find the right solution which was great! In particular the 64 bit code upgrade and the front/backend logic for our surging meeting room points request needed planning to execute a successful deployment. Not an easy task! These changes have improved our internal working flows and improved the customer experience for our members along with acknowledging our new company branding with the UI. We look forward to working with Mitra project teams again in the future.”"
Michael Bauman, General Manager, Christie Spaces