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6th of April, 2021
11:00 AM – 12:00 PM (EST)
8th of April, 2021
02:00 PM – 03:00 PM (SGT)



Building more personalized banking and financial services that meet rapidly changing consumer behaviours demands as much focus on customer experience as it does on traditional factors like security and privacy. In a world of consumer-centric fintech and bigtech disruption and regulatory interventions like open banking demanding collaboration and innovation, a concerted shift to new technology, operational processes and organizational culture is a must.

Through this webinar, learn how financial institutions of all sizes could leverage the principles and capabilities of customer identity and access management (CIAM) to better reach this balance, improve consumer experience and improve customer retention by building a 360-degree view of your consumer.

This webinar will cover:

  • Current and expected trends in financial services in the US and across Europe and the technology challenges they usher in
  • The importance of balancing security and customer experience as a core competency in digital transformation
  • Best practices and strategies enabled by robust customer identity and access management (CIAM) that enable this balance
  • Case studies and lessons learnt from real-world deployments and their business impact

This webinar will cover:

Who should attend

  • CxOs interested in leveraging data, digital identity and financial services to build a lasting competitive advantage
  • Technology and innovation leads tasked with designing and implementing digital transformation initiatives
Vidura Gamini Abhaya – Senior Director, Solution Architecture, WSO2
Lakshitha Herath – Software Architect, Mitra Innovation