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11AM to 12 PM EDT
12th  of May, 2021


Chatbots and Virtual Assistants have the potential to transform the online healthcare experience whether for insured members or healthcare providers. They promise a frictionless and always available channel for people to complete tasks and have queries answered via automated services. This results in huge operational efficiencies and great customer experiences that increase Net Promoter Scores.

However, current chatbot solutions are frustrating because they do not understand users when they communicate naturally. This leads to low engagement levels, a poor return on your investment in this technology, and possibly damages your brand.

 This webinar is for you if you want to explore how Conversational AI can create a new generation of chatbots and virtual assistants that can deliver effective, personalised services to your members, transforming their digital experience and unlocking large returns on your investment.

The webinar will answer the following key questions:

  • How does Conversational AI deliver an outstanding customer experience through much smarter virtual assistants?
  • What are the key use cases for the Healthcare sector using Conversational AI?
  • How to maximise the value from an investment in a Conversational AI solution?
  • A framework and next steps for implementing Conversational AI.
Chinthi Weerasinghe – CEO, Digital Services, Mitra Innovation.
Dr John Taylor – CEO and Co-Founder,