TECHNICAL REQUIREMENT
- Support, configure, maintain, and upgrade corporate networks and in house servers (AD/ DNS/ DHCP/WSUS/ GP management).
- Ensure network security and connectivity.
- Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
- Install and upgrade computer components and software, manage virtual servers.
- Install and integrate new server hardware and applications.
- Keep an eye out for needed updates.
- System monitoring and maintenance including configuration & security management, patching.
- Updating virus protection software to keep data and communications protected.
- Troubleshooting server-side issues and outages including server hardware.
- Research and make recommendations on server system administration.
- Creating a backup and safeguarding the data.
- Resolve problems reported by end user.
- Fixing software and hardware configuration issues for users.
- Laptop/MacBook and help desk support, making sure all laptop, and user related issues are resolved in a timely manner with limited disruptions.
- Maintaining Internal documentation.
- IT Inventory Management.
SKILL REQUIREMENT
- System administration Windows Server / Linux
- Microsoft Active Directory / DNS / Group Policy / WSUS
- Virtualisation -VMware/Hyper V
- Backup – Veeam / Windows Backup
- Technical support / Customer support
- Server Hardware and Software installation
- O365
- Networking- L3 switch / Wireless Networks / Firewall / VPN
- Infrastructure Monitoring tools
- Documentation
- Corporate Antivirus solutions
General Responsibilities
Flexibility: The post holder may be required to work at any of the Mitra sites in line with service & operational needs. The post holder may be required to undertake such other duties temporarily, or on a continuing basis as may be required commensurate with this role. This may include periods of time working on client premises and / or internationally.
Confidentiality, Data Protection, Freedom of Information and Computer Misuse: All staff must ensure confidentiality and security of information dealt with in the course of performing their duties. They must comply with and keep up to date with Mitra policies and legislation on confidentiality, data protection, freedom of information and computer misuse. Any matter of a confidential nature, particularly information relating to customers or other members of staff, must not, under any circumstances, be divulged or passed on
to any unauthorized persons. This duty extends after employment ceases.
Communication: All staff should be able to communicate effectively and in line with Mitra style of communications.
Health, Safety, Security and Risk Management: All staff are required to adhere to and act consistently with all relevant health and safety legislation and procedures in order to ensure that their own and the health, safety and security of others is maintained. This will include identifying and reporting all risks to health and safety, security of equipment and property.
Equality and Diversity: Actively promote Mitra’s commitment to equality and diversity by treating all colleagues and customers with dignity and respect.
Mandatory, job related training and personal development: Take a proactive approach to own personal development in order to ensure that skills are aligned to the demands of the role as it evolves and develops to meet the organization’s changing needs.
Data Quality: It is the responsibility of all employees to ensure data is of a high-quality standard, in order to support Mitra in providing a quality service. Data must be accurate, valid, reliable, timely, relevant and complete.
Standards of Business Conduct: It is the responsibility of all employees to conduct all businessin an open, honest and ethical manner. Mitra is committed to acting with integrity in all its dealings and relationships with customers, partners and other organizations
