Mitra’s virtual agent solution is powered by Conversational AI so it has a deep understanding of language, handling slang, vernacular, regional accents and dialects. It extracts meaning and context from interactions, in real time, so that it gets to the right answer quickly and with a high degree of accuracy.
Enhanced customer experience, solving simple queries quickly
Reduced risk of customer disengagement due to ineffective and frustrating chatbots
Reduced Call Centre burden, especially at peak times
Recognises complex queries, referring the customer to an operative quickly, if required
More engaging and successful personalised outbound marketing and sales
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