Established in 1993, the bank is a joint-stock commercial bank located in Vietnam. With over 6.3 million customers and recording over 4.2 million logins per day, steady growth has been achieved throughout its history. The bank has set itself an ambitious target of growth and customer service, aiming to become the most consumer-friendly, technology-driven bank in Vietnam and one of the top three most valuable by 2022. 

As the bank grew, its existing platform struggled with performance issues. The bank also wanted to enrich the customer experience using APIs to extend its core banking to include third party services, such as eWallet, as well as enabling a seamless experience across channels with single sign on. As the existing platform could not support the new services and with the in-house IT team lacking integration expertise, the bank sought a technology partner to help them deploy a new platform. Mitra had an existing relationship with the bank, having been engaged some time prior to provide enhancements to their original eWallet solution and as part of the original project, Mitra had assessed the existing platform and identified scalability and integration issues that would challenge the bank’s growth and third-party onboarding objectives. Mitra was appointed to develop a new OpenAPI and Microservices platform and to onboard a new eWallet partner (SmartNet). Mitra was also engaged to provide L2 & L3 support.

Mitra helped the bank to build a new WSO2 based middleware, fully integrated, OpenAPI and Microservices Platform, enabling rapid development of, and access to APIs. The bank was not only able to increase the range of core services it offered, it would also benefit from Mitra’s implementation of WSO2 Customer Identity Access Management (CIAM) offering a secure, seamless single sign on experience to all customers across service channels. Mitra also migrated The bank’s existing eWallet solution to the new platform as an effective test before onboarding third party services. WSO2 now ensures high availability, security, stability, maintainability, extensibility and the scalability required to achieve its growth targets.  Mitra also introduced development standards:

• Continuous Integration and Continuous Deployment (CI/CD)
• Customer Identity Access Management (CIAM)
• Unit testing and automated integration testing
• Performance testing to ensure the platform could meet existing and future demand
• A centralised Logging and Auditing system
• A centralised Monitoring and Alerting system

Mitra ensured the data centre and disaster recovery procedures were fit for purpose and undertook detailed training of the bank’s IT team members on using and supporting the new platform. In addition, Mitra also put in place a bespoke Managed Services package.