Deploying the Road Map for DestinationCore

DECIPHER INNOVATION

Decipher Innovation are part of the Jacob Bailey Group, a collective of award-winning Creative Business Services agencies, each with their own niche specialism. Decipher Innovation was born when Mitra partnered with Jacob Bailey to build a digital marketing boutique service, delivering software products that not only help solve a business issue, but also provide genuine business intelligence. DestinationCore is Decipher Innovation’s principal product, a Place Marketing website platform that delivers the main website and analytics on the effectiveness of all digital marketing activity.

THE CHALLENGE

Decipher Innovation sought help with finding new markets and the development of a delivery model that reflected their expected growth. They asked Mitra Innovation to help them identify potential markets and to undertake an assessment of the entire customer experience. As a result, Mitra produced several detailed reports around the key issues of growth and delivery, including projections, recommendations and insights. The reports and accompanying metrics provided a platform for cross company collaborative workshops which delivered a targeted roadmap of how to achieve the desired market penetration for DestinationCore, while building a delivery model to support it. The report was presented to all key stakeholders and universally agreed. Mitra were then engaged by Decipher Innovation to implement the roadmap.

Trusted partnerships are crucial for an organisation to unlock access to specialist skills, expertise and resources if they are to offer their clients the full spectrum of cross-border, strategic and technical services. Jacob Bailey Group’s joint venture partnership with Mitra Innovation led to the creation of Decipher Innovation to enable just that, and is testimony to how successful and collaborative partnerships should work.

Shaun BaileyCEO, Jacob Bailey Group

THE SOLUTION

A co-development team was established between Mitra and Decipher Innovation to rebrand and enhance the existing DestinationCore framework for the production of client websites, providing scalability and metrics to the business. The framework, created using Craft CMS and Vue.js, required additional functionality with an updated and tailored admin dashboard providing access to DestinationCore tools and information, including analytics and metrics.  A user dashboard was developed using Laravel, to provide detailed analytics on the effectiveness of each website, tracking user behaviour, engagement, use of links, offers and events hosted on the website. Mitra improved performance and provided several plugins, one of which, an Events Submission plugin, means businesses can submit details of their events through a simple form on the website. DestinationCore offers 3 levels of service/complexity. All developed websites are hosted on AWS Cloud Services for a year, and any required site changes are included in the package cost. A bespoke app was also developed for Clapham Junction which can be used by employees of local retail outlets and businesses. This gives them access to exclusive offers and events in their area.

AWS Cloud Services

By hosting all websites on AWS for a year, all management and maintenance is automatically undertaken. AWS also provides security, scalability and cost-effectiveness as you only pay for what you use.

Dashboard Metrics

The metrics provided by Mitra’s bespoke dashboards give clear business insight into user behaviour on the Place Websites, element engagement and which campaigns work. This allows businesses to tailor content and promotions for their target audience.

Bespoke Solutions

Mitra were able to develop a bespoke app for Clapham Junction for local employees in the area for the Place Website. This app gives access to exclusive offers and events within the area.

THE RESULT

The original issue that the client had was one of scaling their services to match predicted growth, and then delivering those services. The detailed roadmap showed how this could be achieved and Mitra, working closely with Decipher Innovation, enhanced the existing framework for delivering client Place Marketing websites, at speed and at scale. The sophisticated dashboard analytics are a significant selling point, bringing business insight into the effectiveness of the sites marketing messages, campaigns and links. Social Media plugins and use of widgets and forms all offer an enriched customer experience.  With a number of successful websites now live, and more planned, DestinationCore is working towards its growth goals.

BUSINESS BENEFITS

Enhanced the existing framework for rapid delivery of Place Marketing websites

Provides the customer with detailed analytics as to the effectiveness of the site

Provided bespoke plugins customising and rebranding the CMS

Customer insight into marketing messages, campaigns, links

Social Media plugins provide organic promotion for the site

Flexibility to add bespoke apps and tools at customer request