Driving Strong Customer Engagement and Operational Efficiency

CHRISTIE SPACES

An Australian company, who have blazed a trail in the coworking space since their inception in 1980. They provide architect-designed workspaces with a variety of large shared areas and amenities giving members flexibility in how and where they work. Christie Spaces recently launched their newest coworking space in Brisbane with 3,500 square meters of office space across three podium levels.

THE CHALLENGE

Attracting new members, local as well as international businesses, that are constantly on the lookout for cost effective and high-quality offerings, remains the biggest challenge for coworking spaces. This and the logistical workload involved means Christie Spaces needed to address their own operational management and adapt to evolving business models. Christie wanted to provide the best response times for their clients, as well as providing the flexibility and convenience of a mobile app.

THE SOLUTION

Christie Spaces embarked on an ambitious digital transformation program, redesigning, integrating and moving their internal business platform to the cloud. They partnered with Mitra Innovation and selected AWS for their IT infrastructure requirements. Mitra provided an innovative solution design, migrating business support systems, marketing, client acquisition, reservations, contracting, billing and service fulfilment to AWS. Mitra’s solution is fully integrated, scalable, secure, available, cost effective and easy to manage. Automated deployment and availability on upgrades ensure no downtime, AWS cloud resources mitigate spikes in user activity, and cloud hosting ensures business continuity. Mitra has also designed a mobile app to allow clients to access their account and book rooms on the go, ensuring an enhanced and seamless customer experience.

Experts in AWS

As a Consulting Partner for AWS, Mitra Innovation was able to migrate Christie’s existing business systems and data management to the cloud, building a new mobile application from scratch. Mitra identified the services that were required, then designed, built, migrated and managed workloads and applications.

Mobile Apps

Mitra tailored Christie’s mobile app to their specific business requirements. This public facing, time saving app brings Christie’s services seamlessly to their customers, streamlining the customer experience and building engagement and promoting their brand.

Cloud Computing

With systems integration at the heart of digital enablement, Mitra has enabled Christie’s business to evolve and grow, realising their vision of cloud computing. They have been able to rationalise and integrate their systems and deliver an enhanced client experience.

THE RESULT

Christie Spaces promises you will “discover a space that grows with your ideas”. Mitra Innovation have delivered a solution of digital maturity, one that will grow as Christie’s business grows. By selecting one of the most popular and trusted global vendors in the Cloud-based Infrastructure as a Service (IaaS) market in AWS, Christie has ensured access to a wide range of technology services, including storage and compute, analytics, data management and governance.

By designing and deploying a mobile app to allow clients to book rooms remotely and in real-time, Christie has engaged with a new generation of digital natives looking for a seamless, joined-up customer experience.

BUSINESS BENEFITS

Improved customer experience with use of mobile app

Integrated cloud-based business systems allowing scalability, flexibility and security  

Seamless migration from legacy to cloud based solutions enabled 

Zero downtime, business continuity and storage / processing on demand as part of IaaS