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Mitra Group

COVID-19 Digital Transformation Trendsetters: lessons learned from the past year and how to apply them going forward

By Webinars
11 AM EDT | 4 PM CET
23rd of April, 2021


A year after the COVID-19 pandemic has completely changed the world, many organizations have found new ways to reshape their operational models using technology in order to survive.  

We’ve invited industry-leading experts to discuss the best strategies organizations have defined after 1 year of the pandemic and what you need to do now in order to get ready for the post-pandemic normal. 

Join us on April 23rd to hear front-rank thoughts on the future of business.  

David Lashar – Partner, Keen 360
Harshan SenadhiraHead of Product Implementation, Mitra Ventures
Tolga ArtanChairman, LuckyEye
Alex PetrunenkoProduct Evangelist, Creatio

How do I build a Minimum Viable Product (MVP) with little or no funding? Ashok talks to Paul Moorhead of Kraydel

By Ashok Suppiah, Blogs

This may be the question you are asking yourself, but is it the right one? Perhaps you should be asking, how do I bring my product to market sooner rather than later, while retaining as much equity as possible? 

An idea is just an idea until it gains form, function and fans. To that end, building a prototype to prove your concept works, to yourself and to potential investors, makes perfect sense. But it’s not the whole story. Prototyping can be a costly business, and as a start-up, you will want to keep those costs as low as possible. Look for where you can make savings, do as much of the work as you can yourself and try not to get sucked into costly iterations, call in favours, and ask for new ones. Use a virtual CTO or a tech partner who is willing to share the risk and the rewards. Using your own capital, or that of friends and family, as much as possible, will mean you can make your own decisions, and with friendly investors who are going to be wholly supportive of your plans, you won’t have to give away precious equity in your business. 

When I co-founded Kraydel in Northern Ireland, we used industry standard, cost-effective technology to build our prototype. I had long wanted to use tech to help the elderly stay safe in their own homes and using a Raspberry PI (at the time around £22) and a Bluetooth chest band commonly used in gyms, I built a rudimentary home monitoring device that would record heart rate patterns and provide analytics. I was introduced to Paul Moorhead, an ex Intel CTO, by old cycling buddies and discovered he had built a similar device for his elderly mother. Together we developed a blueprint for what would become Kraydel. With a grant from the Belfast Government, we hired a Mitra software engineer to build the MVP. We trialled the MVP with friends and family to prove the concept and gain customer validation. As Paul says, “You’re not going to get everything right, and it’s unlikely that the thing you want to build will turn out to be the thing that you need to build – so spend as little time and money as possible in exploring this.”

Timing is crucial, take your prototype to investors too early and you will find yourself giving away too much equity to secure funding. If you can wait until after you have an MVP and the all-important customer validation, you are in a far stronger negotiating position. Equity should be regarded as gold dust and protected as much as possible in the early days of your business. Paul concurs “You may be thinking ahead of the market and assume that they’ll get there, or you may be wrong about what people are willing to buy – but you can only find out which it is by building something – and if you spend all your money to get there, you’ll end up having to give a lot of equity away to fund the development cycle needed to correct your position.”

In the case of Kraydel, we didn’t initially understand the huge value of adding easy-to-use video-conferencing to the product, and of course we hadn’t foreseen Covid-19 and the massive shift to telehealth which made paired medical devices e.g., Pulse-Oximeters, compelling. By working with Mitra’s cost-effective offshore teams in the early years and focusing on features over infrastructure, we educated ourselves quickly, were able to showcase the product at Health Care and Age Tech events and became highly visible – far more so than would be usual for an early-stage company.

Kraydel is thriving and has since raised multiple rounds of funding and evolved their products to include communications via smart TV and automatic alerts based on environmental factors. Their systems are used by NHS trusts and care homes, as well as individuals.

So, my advice is to innovate cost effectively, assume that you’ll be throwing away your first prototype, seek funding from friends and family and where possible apply for government grants. Focus on showcasing the capabilities of the system and minimise the finer points, but remember your prototype is just that, and you will need time and funding to build your actual product. Work at gaining customer validation by testing your prototype with as many friendly adopters as possible and last, but most importantly, guard your equity jealously. 

Dr Ashok Suppiah
Founder & CEO Mitra Group

Introduction to Low Code and How Your Organisation Can Benefit

By Blogs, Creatio

Within the last ten years, developing a business application  was only possible using skilled software developers. With the evolution of ‘low-code technology’ the need for experienced developers is far less. It is now possible for someone who has no experience of scripting languages to build processes and create applications. Low-code technology allows a non-coder to easily engage with more visual interfaces and use features such as drag and drop to create interfaces in a fraction of the time traditional methods take. This technology goes beyond just saving hours/days for any tech team, it reduces costs, massively accelerates time to market/implementation time and increases the agility of the business to respond to market led innovation. 

By lowering the barrier to entry, automating processes, and slashing development time; it allows for rapid prototyping and shortens time to market, meaning time spent is hours and days not weeks and months. It enables easier integration with legacy systems while also making the overall system easier to maintain. These benefits make teams more efficient and allow for greater innovation and creativity, leading to a new generation of ‘Citizen Developers’.

(See Forbes’s 14 benefits of low code for more!)


The global low-code development platform market size is projected to grow from USD 13.2 billion in 2020 to USD 45.5 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 28.1% during the forecast period. [1]

Forrester showed that total spending in this area will reach $US21.2 billion by 2022, with a compound annual growth rate of an incredible 40 per cent. [2]

Gartner forecasts that three-quarters of large enterprises will use at least four low-code development tools by 2024 and that low-code will make up more than 65% of application development activity. [3]

Every business wants to be competitive in the marketplace. Because of the development speed and flexibility of low-code, businesses can be digital-ready, proactive and agile, disrupting the market while keeping costs low.

Low code technology is extremely scalable and adaptable. This kind of technology can be used across industries, whether it’s healthcare, finance, aerospace, food and beverage or even education. Anyone from a high school student  to a highly skilled professional developer can develop solutions by using an intuitive visual interface. Simple logic, drag-and-drop features, and pre-built modules are used to create the relevant application.

The visual modeling tools enable the user to create apps quickly and seamlessly, with out of the box  (OOTB) functionality eliminating the need to build core modules from scratch each time. Drag and drop interfaces, reusability, cross-platform accessibility, security, scalability, reporting, and monitoring, all contribute to the cost savings made using this technology.

A great example of low-code doing exactly what it promises is Dynamedics. There was a rapid time to market for this innovative new health and wellbeing platform, which helps organisations deliver remote consultations, assessments and digital wellbeing services to employees, customers and patients. It is designed specifically to support employers to meet stringent Health & Safety Executive (HSE) standards while enabling hospitals and specialist clinics to provide high quality telehealth services. The platform is highly customisable and Plumb House took advantage of Dynamedics’ rapid deployment to ensure the safety of their employees on construction sites across the Boston area of the US, when they returned to work after lockdown. Dynamedics provided pre-screening for Covid-19 symptoms and an automated check-in process, tracking employees’ contacts.

In summary, anyone who uses low code technology will tell you that it’s a game changer. The key benefits to the client are

  • Much shorter app development time
  • Much faster time to market
  • Increased speed of business transformation
  • Much reduced costs
  • Improved Customer experience
  • Fluid business and IT collaboration

Usaith Uwize
Associate Manager- Market Development

Tehara Perera
Intern- Business Analyst

Does Low-code Pose a Challenge to Traditional Software Development or Can They Coexist?

By Blogs

If you have heard of low-code, then the above question will come as no surprise to you, but if you haven’t, let’s explain what low-code technology is and why it’s so important in todays’ IT landscape. 

Traditional software development is known to be slow and expensive, as well as complex. This complexity is what demands the need for highly skilled and knowledgeable software developers. According to a joint study by Mckinsey and Oxford, most large-scale IT projects fail to deliver on time, to budget, but most importantly, on value. 

What is a low-code development platform?

Low-code is a development framework that is visually augmented with a drag & drop canvas. Developers are able to drag and drop specific, reusable components and connect them with one another, on a virtual canvas to build software faster. These components are pre-programmed with a set of configurations allowing the developer to use them to suit their business application logic.   

These low-code development platforms are primarily intended for citizen developers to build applications to solve the challenges and problems they encounter in their businesses and organisations. These developers do not need to be highly skilled, technical resources but rather more business savvy, functional consultants, who are experts of their own business domains. They are expected to only possess high level knowledge of software engineering concepts, which can be easily acquired through self-learning. 

Platforms that enable software development by non-technical business users, making the building of software applications cheaper and faster, are identified as Low-Code Development Platforms (LCDP).

How does it work?

LCDP enables citizen developers to build applications using pre-programmed components and templates. More often than not, people at the business end have little to no experience in coding while software development teams have little in depth knowledge of the business requirements, or the core business unit. LCDPs present an attractive, yet reliable solution to solve this problem by providing a programming interface with visual building blocks for easy use by anyone at the business end of the organisation. 

A low code development platform (LCDP) consists mainly of 3 parts:

  • Graphical User Interface (GUI) : A simple drag and drop canvas that enables non-technical, business users to program an application by configuring inputs, outputs and operations as necessary. 
  • Integrations for I/O: Low code platforms offer interfaces to databases for data input and provide the ability to configure application outputs. 
  • Application manager: Similar to mainstream Integrated Development Environments (IDE), LCDPs too have tools to compile, debug and deploy low code applications.

Why is it important now?

In 2020, the global low-code market was estimated at USD13.2 billion and according to Gartner research, the worldwide low-code market will grow by 23% in 2021. Recognised as one of the trending technologies, low-code is expected to grow beyond USD45.5 billion by 2025, at a compound annual growth rate (CAGR) of 28.1% within the forecasted period. 

Businesses have realised that by using low-code platforms, they are able to quickly develop and deploy apps to solve modern day business challenges, reducing the pressure on their IT teams. In a relatively short time, LCDPs have proven to be highly effective in facilitating the development of valuable business use cases and end-user solutions in critical industries such as banking, telco, insurance and healthcare. They’re also the best suited technology framework for automating manual, time consuming business processes in any business domain. 

Low code platforms facilitate producing apps 10 times faster than coding from scratch. Where the go-to-market time, agility and user friendliness of a solution are key drivers for any businesses looking for a competitive edge, low-code development platforms deliver on all three, while adding integrating innovation & entrepreneurship to their employee’s skill set.

What are some of the use cases of low-code development?

  • Customer Engagement Apps
  • Operational Efficiency Apps
  • Legacy Migration Apps
  • Contact Center Applications
  • E-Government Applications

What are some limitations of low-code development?

Although the purpose of LCDPs is to ease the burden on software development, it cannot be considered a one size fits all solution for every development task, due to the following limitations.

  • Limited customisation: Customisation is important in building unique, superior software solutions. Limited customisation in LCDPs often forces businesses to adjust their internal processes to meet the capabilities of the low-code platform. 
  • Limited integration capability: This is what mainly differentiates standard software development from low-code development. LCDPs can face integration issues especially with complex legacy systems, requiring skilled software developers to resolve. 
  • Limited flexibility: It’s no surprise that low-code apps, with limited components, are more simple to use for non-technical users. But when a customer wants to add a specific feature, there is a possibility that the set building blocks may not meet the business requirement. In such cases, custom code is required to implement the new feature. Introduction of custom coding within LCDPs can pose a challenge for future maintenance.
  • Security: Low-code apps are cloud-based, developed by non-technical users with limited background in information security. Hence, security breaches could be a risk in low code applications, therefore proper audits should be conducted before exposing them for external use.  

However, it must be understood that not all business problems are suited for low code development. Standard software development will still dominate the industry when it comes to solving complex business problems. But for those simple, business challenges that don’t require a team of software developers, LCDPs present an amazing opportunity to develop customer oriented apps much faster and with a hugely reduced development cost. 

Rajitha Peiris 
Associate Business Analyst Lead

Role of Adaptive Authentication in Customer Identity and Access Management (CIAM)

By Tech guides

Adaptive authentication (AA), also known as risk-based authentication, is a subset of multifactor authentication and seeks to match the requirement for certain user credentials, with the perceived risk posed by the authentication requested. 

The factors below will be taken into consideration when developing Multi-Factor Authentication (MFA) to prove that someone or something has the right identity: 

  • Things you know (knowledge), such as a password or PIN
  • Things you have (possession), such as an OTP, tokens or certificates
  • Things you are (inherence), such as a biometric like fingerprints or voice recognition

AA is an authentication model that seeks to reduce the burden of authentication on users, providing a better experience, while on the other hand ensuring the right levels of security where and when necessary.

Issues with Multi Factor Authentication (MFA)

  • More cumbersome for the user but without awareness of the situation ie swapped SIMs, stolen phones etc
  • Adds unnecessary cost for the authentication steps, such as SMS cost or push notification cost when the situation doesn’t necessary it
  • Having more steps in the authentication flow always impacts the performance of the CIAM solution.

For example, if you are accessing an application from a public network,MFA is a great way to ensure appropriate security and authentication of the user, however, using the same MFA when the user is accessing from home or their corporate network will add unnecessary overheads to the system as well as requiring an unnecessarily cumbersome customer experience.  

What are the deciding factors for Adaptive Authentication?

  • More cumbersome for the user but without awareness of the situation ie swapped SIMs, stolen phones etc
  • Adds unnecessary cost for the authentication steps, such as SMS cost or push notification cost when the situation doesn’t necessary it
  • Having more steps in the authentication flow always impacts the performance of the CIAM solution.

For example, if you are accessing an application from a public network,MFA is a great way to ensure appropriate security and authentication of the user, however, using the same MFA when the user is accessing from home or their corporate network will add unnecessary overheads to the system as well as requiring an unnecessarily cumbersome customer experience.  

Location & Network: Where is the user when trying to access information, home, office, abroad? Is the connection via private or public network? Is the network and location known and secure?

Device: Whether the device is corporate-managed, and whether the device has had previous access.

Time: Is access being requested at unusual times, for example from the office at 3 am or during the weekend, public holidays. Mostly time will be used in conjunction with other factors such as IP information to find the appropriate authentication option. 

User’s Claims/Attributes:  Authentication is based on the permissions of the user. Here, before the authentication is done, the role of the relevant attribute from the user must be retrieved. This information can be scraped from a landing screen or as a parameter in the authentication request itself.

Analytics related decision: Collects previous events and real-time request information, detects complex event patterns and uses machine learning models to decide on the MFA method.

How Adaptive Authentication Works

The diagram below explains how AA works. It can be implemented as a single option or as a mixture of the 3 options available depending on the authentication needs based on the AA deciding factors discussed above.

Image 1 : MFA Decision – Adaptive Authentication

Use Cases

1. Location – If a user accesses the system through their known corporate network, that will prompt basic authentication, while the same user accessing the system through an external network will trigger MFA authentication eg: One Time Password (OTP)

2. Role – Users login to a system which has different types of roles such as Admin, Supervisor and Operator. The Admin and Supervisor authentication will use OTP, simply because their access and permissions present a greater risk than that of the Operator, who will have basic authentication.

3. Group Authentication – Users have a single login that authenticates them across ABC group of companies, so they can have access to multiple applications. Each company has a different Identity Provider (IDP) and the username and password they use for their own company within the group.

4. Mitra, X and Y are the companies under LMN Group recently bought Application Z. The IT department of LMN group is currently working on enabling authentication for all users of the Group to access the application Z. Propose a solution for this integration. 

  • Please note that all 3 companies have different email domains for their users and their email address is used as their username.
  • Build an integrated authentication solution to support the above scenario. 

How to Build Adaptive Authentication from WSO2 IAM

There are many popular CIAM solutions that support the AA concept in the industry. WSO2 IAM is one of the best open-source solutions, supporting AA.

The AA script in WSO2 IAM from JavaScript, the core API reference has functions and fields, refer here for more information.

  • 1. Script Function Creation 
    • Go to WSO2 IAM admin console –> Manage –>  Function Libraries –> Write the Function

Sample Script File 

utilFunction = require('utilFunction.js'); // Reference other adaptive script 
from the script 
successResponseMessage = { // define object
‘status’: 90001
‘statusMsg’: ‘External API call Success’,

var onLoginRequestProcess = function(requestIp) {
var networkData = utilFunction.getCorporateNetworkData(requestIp);
// API call to get some other data
httpPost(utilFunction.externalEndpoint, networkData,{
onSuccess: function(context, jsonResponse) {“External API call success.”);

// Instruct to execute steps defined in Authentication step configuration of SP
// Based on the response, each condition can be implemented like below
executeStep(1, {
authenticationOptions: [{
idp: ‘IDPNameAssignInTheStep’
}, {
onSuccess: function (context) {“Success” + successResponseMessage.status );

onFail: function(context, jsonResponse) {“External API call failed!”);
onTimeout: function (context, jsonResponse) {“External API request timeout.”)

// How to make the method public to call from another script file or Adaptive Authentication script under the Authentication //steps of Service provider application

module.exports.onLoginRequestProcess = onLoginRequestProcess;
  • Apply the Script to the Authentication Flow
    • The Adaptive script should be applied to the Service Provider (SP) application in the WS02 IAM
    • The service provider is the entity that configures how to authenticate someone/something to the Identity Server, and the authentication steps are defined there. Adaptive Script applies under the ‘Script Based Adaptive Authentication’ of Authentication Step Configuration in the Local & Outbound Authentication configuration section.

a. Open the Service Provider → Local & outbound Authentication configuration → Authentication Step Configuration → Script Based Adaptive Authentication. Read more  :  >>

Image 2 : Sample Advanced Authentication Configuration of SP in WSO2 IAM

  • Apart from defining the dynamic authentication sequence configuration, the below functions can be achieved using adaptive script in WSO2 IAM.
    • Execute extra functions after authentication, eg authorisation, this can be an external endpoint to authorise the user, or internal validation against the role and permissions based on the user claims
    • Ability to process the user attributes after authentication eg: combining or splitting before sending them back to the application. eg: If the user’s Firstname is Kamali and the Lastname is Perera, and the calling application requires Fullname, then simply combine the Firstname and Lastname, Fullname is then sent as Kamali Perera.
    • Adding extra analytics

b. Add the script based Adaptive Authentication function as below

var authenctaionHandler = require('authenctaionHandler.js');// Script File name
var onLoginRequest = function(context) {
authenctaionHandler.onLoginRequestProcess(context); // method to execute 
for the discovery process

Configure other steps with the relevant local Authenticators and Federated Authenticators, see script below eg: ‘Step 1’ as 1 (Refer Image 2)

For Example: With only the stepId

executeStep(1); // This will execute the first step 
configured under Authentication step configuration

With only the stepId and eventCallbacks

executeStep(1, {

    onSuccess: function(context) {

        //Implement the flow after successfully completing the step 1



With the stepId, options, and an empty eventCallbacks array



        authenticator: ‘authenctaorname’ //  Execute the initialized authenticator as a
        first step



Anusha Ruwanpathirana
Associate Software Architect

Quantum Computing

How Quantum Computing Can Impact the Healthcare Industry

By Blogs

Technology, from the invention of the transistor, all the way through to the first computer processor, has significantly impacted our way of life, with healthcare being no exception.

As we move towards a more focused, personalised health service, using the power of the genome, healthcare system providers must focus on developing systems with the ability to process huge amounts of data, empowering healthcare professionals to make accurate diagnoses and informed, health related decisions. 

“Just as the 19th century was called the Machine Age and the 20th century the Information Age, the 21st century promises to go down in history as the Quantum Age.”

What is Quantum Computing?

The computers we use today process information sequentially, with a single ‘bit’ of information being a 0 or 1. This is the positive or zero electrical charge held by one of millions of tiny transistors within the atomic structure of a silicon chip. The computer makes calculations and remembers things by changing these transistors from 1s to 0s and vice versa.  However, in the quantum world this same information processing is done very differently. To try and explain, let’s think of this in terms of probability, using a household dimmer switch to visualise the probabilities involved.  If you imagine a classic light switch, it can either be on or off, well that is how each silicon transistor works, there are only 2 options.  If you then think of a ‘qubit’ (the quantum equivalent of a bit), as a permanently revolving dimmer switch with a range of probable states that the qubit can be in at any given time, it can be on, and off, and everything in between.  One of the quirks of Quantum Theory is that the state of a qubit or a spinning electron, or indeed our dimmer switch, is not determined until we look at it, and looking at it will always change its state. What all this means is that the quantum transistor can hold a huge range of probability values, which in turn means it can carry out many more tasks and store many more pieces of information, making it far more powerful than a conventional processor. The qubits ability to be both a ‘1’ and a ‘0’ at the same time, is called a superposition. Computer scientists build algorithms that can take advantage of this state to effectively harness the power of the superposition. If all of this seems difficult to grasp, you are not alone. Top scientific minds struggle with these concepts too, especially as much of Quantum Theory is still just that, theoretical.

How is the Superposition used in Quantum Computing?

Taking this a step further, if we think of an electron as a wave, the superposition of this electron wave is its ability to exist in two possible states simultaneously. Electrons have a natural ability to spin up or down. Imagine pushing the spin of an electron into a superposition so it is spinning both up and down, by the rules of observation in the quantum world, it will collapse its superposition into either spin up or spin down when we measure it. This natural phenomenon allows qubits to be coded with quantum information in both states simultaneously. This ability to compute and select a solution out of many potential alternative solutions, means the qubit can be all of those options, all at the same time using the superposition, and in exponentially less time than a classical computer.

Quantum Computing Applications in the Healthcare Industry

Radiotherapy is one of the principal techniques used in cancer treatment today. Targeted radiation is used to destroy cancer cells and stop them from re-growing. It requires a highly accurate application of radiation to minimize the damage to the surrounding cells. The development of a ‘radiation plan’ is a complicated process that involves the processing of many thousands of variables to arrive at an optimal therapy plan. A classical computer does the job today using a limited set of data points to generate the plan in a clinically feasible timeframe. However, quantum‐inspired algorithms will allow medical systems to run all possible permutations simultaneously, using many more data points and develop an optimal plan, faster. 

Accelerating drug development and material science
With the development of pharmaceuticals requiring lengthy and costly clinical trials, scientists and pharma companies are experimenting with using alternative methods to speed up the process and make it more cost effective whilst ensuring safety and efficacy.  Artificial intelligence, human Organ-On-Chip and ‘in-silico clinical trials’ have all been tested. Quantum computing may prove a game changer here. 

Today’s most powerful supercomputers only have the processing power to simulate the simplest of molecules, limiting their calculations to a small number of compounds present. For more complex molecules, researchers currently predict behaviour and then must test behaviour in trials. This is costly and inefficient, with most drugs failing the trial at this stage. 

In future we could be running algorithms and searches on quantum computers with the ability to review drugs at a molecular level with unimaginable speed and run drug trials with every possible permutation of compounds tested against cell models, all in a rapid timeframe. This would revolutionise drug discovery, making radical new treatments for Cancer and Alzheimer’s, amongst others, a real possibility.


Artificial Intelligence
There is a growing trend to apply machine learning to patient diagnostics. Much of machine learning is about “pattern recognition”, with algorithms crunching large datasets of patient information to find patterns in the noise, the goal being to leverage comparisons leading to a diagnosis. Quantum computing promises a processing order of magnitude we have only been able to dream of thus far, for our healthcare systems, with doctors able to compare vast amounts of complex data, in parallel, with endless permutations. 

Genomic Medicine
Using quantum computers, we can more rapidly sequence DNA and solve other Big Data issues in healthcare. This opens up the possibility of personalised medicine based on an individuals’ unique genetic makeup.

Protein Folding
Proteins are the basic building blocks of life. Malfunction of a given protein is frequently due to its being wrongly folded. While the chemical composition of proteins is quite well known, their physical structure is much less understood. Obtaining more detailed knowledge of the way proteins are folded can lead to the development of new therapies and medicines.  

A quantum computer will, in theory, be able to simultaneously test a huge number of possible protein fold structures and identify the most promising ones.

Making Patients the Focus of Care
Soon we will see the application of health sensors, wearables and tiny medical gadgets that will collect vast amounts of data about patients that will be stored in cloud-based data lakes. Just for comparison: in 2020 the amount of digital data collected was roughly 10 times higher than it was in 2013. Given the amount of data requiring processing and the number of variables required to make sense of these datasets, quantum computers will play the pivotal role in patient surveillance through connected sensory systems.  This revolutionary technology will move us from a responsive to a predictive healthcare system. 

It would be remiss of me not to point out that these applications are still in their infancy and largely theoretical. However, there is in existence an ophthalmology app that demonstrates how a patient’s vision would change with a cataract over 5 years if they maintained their current lifestyle. Extrapolating this idea and by applying the principles of quantum computing, given huge amounts of health parameters, genetic information, sensory data, and other personal health information, an accurate prediction about a given person’s future health could be easily generated, providing insights and advice for future wellbeing. 

Nirosh Liyanawaduge
Chief Technology Officer

Creatio Partner of the Year Award 2021

By News

Mitra Innovation Wins Creatio Partner of the Year!

Find out why Mitra made Creatio our partner of choice for Low-code solutions on our partner page.

A note from our CEO

Mitra is extremely proud to have received Creatio’s Partner of the Year award. It’s a title we take very seriously, as partnership is the cornerstone upon which Mitra is built. Our highly skilled, innovative engineers delivered low-code apps to 10 customers in our first year, winning us an award for Outstanding Growth and Reliable Partner. It’s no surprise our strong association with Creatio has resulted in such success and I would like to thank Alex Donchuk and Katherine Kostereva for this honour and recognition. Ashok 

For more information on how Mitra uses Creatio’s Low-code technology to accelerate our clients’ digital transformation journeys, find our case studies here. Read about how we have delivered US healthcare solutions, CRMs for large banking groups, or revenue tracking in the ANZ region. 

Or visit LowCodify to learn how our dedicated low-code experts can help you.

creatio 2

How Digital Transformation Will Revolutionize the Business Landscape in a Post-Pandemic World

By Events


Many industries have accelerated digital transformation during the pandemic, forever changing the way business is conducted.

According to KPMG’s “Enterprise Reboot” report, despite the challenges of emerging technology adoption and deployment, there is no turning back. Navigating through today’s unprecedented times and seizing tomorrow’s opportunities, implies that company leaders revise their vision, strategy, and operating models to benefit from the evolving technology landscape.

We’ve invited industry-leading experts to discuss how current digitization will affect business after the pandemic, and how to take advantage by adjusting operations to the new reality.

Join us on February 23rd to hear front-rank thoughts on the future of business 

Join the fireside chat to learn

– How emerging trends will reshape the business landscape in 2021 and beyond.
– How to adopt new organizational models to the post-pandemic conditions.
– How to build business resilience and agility in the long run.

Most valuable for

  • Business owners 
  • Business executives 
  • Digital and it leaders



David Lashar is a solution architect, delivery executive, and thought leader for IT-enabled business transformation, specializing in the CRM domain.  David’s experience spans the IT industry’s  progression from Y2K remediation through the “dotcom” bubble to Cloud-based everything.  He regards low-code strategies and platforms as quite possibly the next “big thing” in IT, with what he calls Third-Wave CRM seemingly breaking upon us.  His perspective comes from Partner, CIO, and SVP roles in tier-one system integrators, private-equity portfolio companies, and large-scale public agencies.


Career technologist focused on accelerating business outcomes for client organization. Deep expertise in developing and leading global business consulting organizations by creating flexible, resilient IT and business solutions that bring value to both the organization and its clients.
Dynamic industry and consulting practice leader with in-depth hands-on experience directing teams of talented practitioners and consultants engaged in both IT and business consulting projects within the insurance, healthcare, investment, wealth management, and software product development industries.


Having held the positions of Regional Manager for HP Egypt and Levant and GM of PC Dealnet Value add distribution company, Ruba is currently the Country Manager of BMB Jordan. Her broad experience in the Levant, Egypt and part of the Gulf region gives her a strong understanding of these markets and business cultures and unique insights into the challenges the region is facing when it comes to digitization, cybersecurity and big data management and analytics. 


Erik brings more than 20 years of experience in the software industry with a deep focus in worldwide business development and customer success. Being responsible for global sales enablement at Creatio, he ensures strategic alignment across business and customer functions

Why a low-code CRM is a game-changing technology for businesses in 2021 – APAC

By Webinars
22nd of February, 2021


To remain competitive in 2021, companies need a comprehensive CRM solution that can help them swiftly identify the high-priority improvement areas and instantly react to changing customer demands and market conditions.    

Join this webinar to get insights on how low-code CRM solution can help you align core business units, improve customer experience and be more agile. 

Why you should attend: 

  • Digital transformation best practices:
    Discover how to build an end-to-end automation strategy for 2021 
  • CRM market trends and innovative tools:
    Get to know the latest market trends and tools to you orchestrate multichannel customer engagements and grow revenues 
  • Low-code technology:
    Explore how low-code technology can help your organization to elevate productivity across marketing, sales and service teams by empowering anyone to build their apps and processes 
Dr Ashok Suppiah – Founder and CEO Mitra Innovation
Richard Ainley – Regional Sales Director Creatio

Why a low-code CRM is a game-changing technology for businesses in 2021-Americas

By Ashok's Webinars, Webinars
18th of February, 2021


To remain competitive in 2021, companies need a comprehensive CRM solution that can help them swiftly identify the high-priority improvement areas and instantly react to changing customer demands and market conditions.    

Join this webinar to get insights on how low-code CRM solution can help you align core business units, improve customer experience and be more agile. 

Why you should attend: 

  • Digital transformation best practices:
    Discover how to build an end-to-end automation strategy for 2021 
  • CRM market trends and innovative tools:
    Get to know the latest market trends and tools to you orchestrate multichannel customer engagements and grow revenues 
  • Low-code technology:
    Explore how low-code technology can help your organization to elevate productivity across marketing, sales and service teams by empowering anyone to build their apps and processes 
Dr Ashok Suppiah – Founder and CEO Mitra Innovation
Richard Ainley – Regional Sales Director Creatio